Frequently Asked Questions

Answers to the questions we hear most about ordering from IronPeak Fitness, choosing home gym equipment, and looking after it once it arrives. If you need anything else, our contact details are at the bottom of this page.

Ordering

How do I place an order?

Browse the collection you need, choose the product and any size or weight option, then add it to your cart and check out. You will receive an order confirmation by email once your order is placed. If an item is out of stock, the product page will show it as unavailable rather than letting you order something we cannot supply.

Can I change or cancel my order after placing it?

If your order has not yet been packed, we will do our best to change or cancel it. Please contact us as soon as possible with your order number, and we will let you know whether the change is still possible. Once an order has been dispatched, it can no longer be changed.

Shipping

How long will my order take to arrive?

Delivery times are being confirmed with our shipping partners and will be published here before launch. Heavy items such as power racks, benches, and cardio machines may take longer to prepare and deliver than smaller items such as mats and dumbbells. Your order confirmation will include tracking information once your order has been dispatched.

Do you offer free shipping?

Our shipping policy, including any free-shipping threshold, is still being confirmed and will be published here before launch. We do not want to promise a shipping offer until it has been agreed with our carriers, so please check back here or contact us for the latest information.

Will my order arrive in one delivery?

Large home gym orders may arrive in more than one delivery, because heavy items such as racks and benches are often shipped separately from smaller accessories. Your tracking information will show each parcel, and every item in your order will be accounted for.

Returns

What is your returns policy?

Our returns policy is being finalised and will be published here before launch. We plan to accept returns of unused items in their original packaging within a set window, with any exceptions for large or assembled equipment explained clearly. Please keep your order confirmation and packaging until the policy is published.

What should I do if my order arrives damaged?

Please contact us straight away with your order number and photos of the damage and the packaging. We will review the case and arrange a replacement or a refund where appropriate. Do not dispose of damaged packaging until we have confirmed what is needed.

Products and use

How do I choose the right dumbbell weight?

Choose a weight you can lift with good form for your usual number of repetitions, with the last two repetitions feeling challenging but controlled. Adjustable dumbbells are a good starting point for a home gym because they let you change the weight as you get stronger, instead of buying a full set of fixed dumbbells. Our article on choosing adjustable dumbbells explains the options in more detail.

How much space do I need for a home gym?

It depends on the equipment. A pair of adjustable dumbbells, a mat, and a kettlebell can fit in a corner of a room, while a power rack and bench need a dedicated area with enough clearance around them for safe use. Measure your space before ordering, including ceiling height if you plan to use a pull-up bar, and check the product dimensions listed on each product page.

How do I care for my gym equipment?

Wipe down metal, rubber, and vinyl surfaces after use with a clean, dry or lightly damp cloth, and keep equipment in a dry room away from damp or direct sunlight. Check bolts and fasteners on racks and benches regularly and tighten them if they loosen. Store mats flat or rolled, and keep weight plates and kettlebells off bare floors to avoid damage to the floor and the equipment.

Are your products suitable for beginners?

Yes. Our range includes equipment suited to people setting up their first home gym, including lighter adjustable dumbbells, folding benches, and exercise mats. Start with lighter weights, learn the movements with good form, and increase the weight gradually. If you have any health concerns, speak to a qualified professional before starting a new exercise routine.

Contact

How can I contact IronPeak Fitness?

You can reach us by email at ReachUS@IronPeakFitness.com or by phone at 773-633-1202. Please include your order number in any message about an order so we can help you more quickly.

Shipping & returns — the short version

Shipping is free on all orders within the United States, and returns are free within 30 days. Full details: Shipping Policy · Returns & Refund Policy.